Refund policy

7-day return requests

Contact us at support@pawtala.com within 7 days of receiving your physical order to request a return. Include your order number and the item you would like to return.

For a change-of-mind return, please keep the item unused, in its original condition and packaging. Contact us before posting anything back so we can confirm the return address, instructions and any applicable return costs. Please do not send a return to the address on the shipping label without checking with us.

Damaged, faulty or incorrect items

If your order arrives damaged, is incorrect or has a fault, email us with your order number and a description of the issue. Photos can help us assess the problem. We will arrange an appropriate remedy in accordance with your applicable consumer rights.

The 7-day change-of-mind window does not limit your rights for faulty, unsafe or misdescribed goods. Nothing in this policy excludes or restricts rights under the Australian Consumer Law or other applicable mandatory consumer laws. Any longer cancellation or return period required by local law takes precedence.

Refunds

We will confirm the outcome after reviewing your request and, where a return is required, receiving and checking the item. Approved refunds are made to the original payment method. Your payment provider may take additional time to show the refund.

Digital guides

If you need help accessing a guide or would like to request a refund for a standalone digital purchase, contact us within 7 days of purchase. This does not limit any rights you have under applicable consumer law. The starter guide included free with WiggleChase has no separate purchase price.